Mobile phone procedure

Intent and objectives

The intent of the Mobile phone procedure is to provide a framework for the effective management of mobile phones within RMIT.

Procedure	Responsibility
All corporate mobile phone purchases must be authorised by the Cost Centre Manager.	Cost Centre Manager
Corporate mobile phones will be one of four standard phones (handsets), details of which can be viewed here: Telephone services - mobile phones. Any exceptions to this must be approved by the VC, PVC, Director or Head of School prior to purchase.	VC, PVC, Director or Head of School
All corporate mobile phones are to be ordered through the preferred carrier website. The name of the mobile phone user, an internal order number and cost centre details must accompany every order for a mobile phone purchase and connection.	Cost Centre Manager
Orders placed online should then be followed with a SAP order, faxed to Mobile Network Pty Ltd on (03) 9328 3343.	Cost Centre Manager
When the SAP order is received by the preferred carrier, mobile phones will be delivered within 24 hours.	Preferred Carrier
Corporate mobile phones will only be connected via the University’s corporate plan with the University’s preferred carrier. Under no circumstances are staff authorised to connect to any other carrier, or under any other plan.	Cost Centre Manager

Procedure	Responsibility
Any enquiries or faults regarding corporate mobile phones are to be reported to the University’s preferred carrier. A replacement handset will be provided free of charge whilst any warranty repairs are carried out.	Mobile Phone User

Procedure	Responsibility
ITS is to maintain a register of all corporate mobile phones, recording details of; The telephone number; The staff member to whom it is assigned; The authorising officer; and The internal order number to which the call costs are to be charged	ITS Telephony Chargeback
Cost Centre managers are responsible for ensuring that any changes to these details are forwarded to ITS in a timely manner.	Cost Centre Manager

Procedure

Responsibility

ITS is to maintain a register of all corporate mobile phones, recording details of;

ITS Telephony Chargeback

Cost Centre managers are responsible for ensuring that any changes to these details are forwarded to ITS in a timely manner.

Cost Centre Manager

Procedure	Responsibility
ITS will distribute charges for university mobile phone services to the relevant cost centres on a monthly basis.	ITS Telephony Chargeback

Procedure	Responsibility
Reimbursement to staff for business related calls on personal mobile phones is to be authorised by the VC, PVC, Director or Head of School	VC, PVC, Director or Head of School
After payment of the personal mobile phone bill, the staff member identifies all business use calls;	Mobile Phone User
A staff reimbursement form is to be submitted for reimbursement through payroll;	Mobile Phone User
The relevant claim form is to be authorised by the VC, PVC, Director or Head of School;	VC, PVC, Director or Head of School