Complaints processes at RMIT

When you have a complaint against the way you have been treated or a decision that has been made, depending on the nature of the issue there are different policies and procedures that apply.

If you have a complaint or grievance you should raise the matter with the relevant manager as outlined in the relevant procedure. The procedures also detail further steps to take if your problem is not resolved at the local level.

It is important to follow the appropriate sequence of steps in raising a complaint or grievance to ensure that the matter proceeds smoothly.

For staff

If it is related to the way you have been treated then there are processes that should be followed:

• Anti-racism and religious tolerance policy
• Bullying and occupational violence policy
• Equal employment opportunity policy
• Sexual harassment policy
• Staff complaints procedure

If it is related to a particular decision then appeal mechanisms are spelt out in:

• Academic probation
• Job classification and evaluation
• Managing major change
• Academic promotion
• Matters dealt with under the relevant disciplinary processes
• Dispute settling in relation to the implementation of RMIT’s Workplace Agreements

For students

If it is related to a particular decision then appeal mechanisms are spelt out on the student complaints web page and in the student complaints policy.

Complaints with respect to participation in research at RMIT

Please see here for information on the complaints process for research project participants.

Ombuds office

If there is not a satisfactory resolution after going through the RMIT procedures then staff or students may complaints to the Ombuds.